The assessment and your free result cost nothing. The Full Investor Identity Report is a one-time purchase of €19. There is no subscription and no recurring charge. We sell worldwide and price in euros, so if your card is in another currency your bank converts at its own rate and the amount on your statement will differ slightly.
Immediate delivery. Your report is generated and unlocked in your account as soon as payment succeeds. There is nothing to ship and nothing to return.
Why you tick a box before paying. Wealthium360 is based in Germany, so consumer protection law follows the sale wherever you are. Under it, a buyer normally has 14 days to change their mind — but digital content delivered instantly is an exception, and only when you ask for immediate delivery. That is what the tick box on the payment page is for: by ticking it you ask us to unlock the report right away and accept that the 14-day window does not apply. We cannot take your payment without it.
So purchases are final — with one exception. Once the report is unlocked, the sale is complete. But if something actually went wrong on our side — the report never generated, you were charged more than once, you paid but never got access — that is our problem to fix, not yours to absorb. Write to us and we will refund you. We would rather return €19 than leave you stuck.
Please come to us first. If there is a problem with a charge, email info@wealthium360.com or use the Contact & Support form. We aim to reply within one business day. Raising a dispute with your bank before contacting us takes weeks longer and costs us a fee we would rather not pay — a message to us is faster for both of us.
Approved refunds go back to the original payment method, usually within 5–10 business days depending on your bank.